Technical Service Engineer at Trioptics USA

August, 2022: In your role as Service & Applications Engineer, you will work along side our internal engineering and R&D teams located in Germany to ensure our customers get the optimal Trioptics solution for their application. To be successful in this role must you be inquisitive, self-motivated and comfortable working with minimal supervision.

You will be engaged in all stages of the sales process: from discussing applications with customers, proof-of-concept studies, discussing instrument configurations, performing installation, conducting training at the customer site to after-sales support. We expect you to establish and maintain strong working relationships throughout all levels of the Trioptics internal and external organizations.

RESPONSIBILITIES

  • Identify customer’s needs and sales opportunities and suggest technical solutions for optical metrology and production equipment
  • Travel to customer sites to perform installations, training, calibrations, equipment moves, repairs, maintenance, and other required product support services
  • Build and maintain expert level of product and application knowledge for several Trioptics product lines
  • Maintain accurate records of work performed
  • Resolve customer service issues or difficulties
  • Maintain professional business relationships with customers
  • Provide status of ongoing projects and future projects to Management
  • Provide product demonstrations and support engineering center testing and measurement services.

REQUIRED QUALIFICATIONS

  • BA/BS in Optics, Physics, Optical Engineering or Mechanical Engineering
  • Minimum 3 years industry experience, preferably in an Optics field
  • Ability to read and understand optical, mechanical and electrical drawings and documentation
  • Strong communication, interpersonal and organizational skills
  • US citizenship is required in compliance with ITAR regulations
  • >40% travel is required

PREFERRED QUALIFICATIONS

  • 5 – 7 years industry experience, preferably in an Optics field.
  • Direct experience working with one or more Trioptics instruments.
  • Customer Service, Field Service or Applications Engineering.
  • Working knowledge of optical components and systems testing with specific experience performing MTF, interferometric and collimator-based optical system testing.
  • Previous experience as an Optical Engineer or Optical Systems Engineer.

Visit our site to apply!