Field Engineer (m / f)

February 2018, Job description:
- Commissioning of 3D printers worldwide including unpacking, assembly, laser alignment, tuning and testing
- Basic and advanced training of customers
- Technical and application support for our customers
- Maintenance and service for our customers’ systems via remote support as well as field support worldwide
- Strengthen the relationship to our customers
- Create service quotes and manage service orders
- Gather customer and support feedback to maintain and extend our database
- Act as an agent for bug reports and feature requests between our customers and product development
- Active participation at User Meetings
- Occasionally support our sales department at international exhibitions
-This position includes about 40% travel within Europe and occasionally worldwide

Your profile:
- Successfully completed studies with a strong technological background
- Outstanding problem solving and documentation skills
- Ability to work independently and concentrated under pressure particularly during field service
- Strong presenting skills and drive for transferring knowledge
- Exceptional communication skills and excellent command of spoken and written English; basic German skills are a plus
- Ability to work well in teams

Phone +49 (0)721 / 981 980 0